Privacy Policy

Last updated: 12 April 2026

1. Introduction

Reply AI ("we", "us", or "our") operates the Reply AI platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We may collect the following types of information:

• Account information — name, email address, and password when you create an account.
• Google Business data — business profile details, reviews, and review responses accessed through the Google Business Profile API when you connect your Google account.
• WhatsApp contact details — phone number used to receive review notifications and approve responses.
• Usage data — pages visited, features used, and technical information such as browser type and IP address.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Reply AI service.
• Generate AI-powered review responses on your behalf using OpenAI.
• Send review notifications and response approvals via WhatsApp.
• Process payments and manage subscriptions.
• Communicate with you about your account or the service.

4. Third-Party Services

We integrate with third-party services to deliver our platform. These include:

• Google — for OAuth authentication and Google Business Profile API access.
• OpenAI — for generating review response suggestions.
• WhatsApp / Meta — for delivering notifications and collecting approvals.
• PayFast — for processing subscription payments.

Each third-party service has its own privacy policy governing its use of your data.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for data processing.
• Request a copy of your data in a portable format.
• Object to or restrict certain processing activities.

8. Cookies

We use essential cookies required for authentication and session management. We do not use third-party advertising or tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Your continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at support@wallaceweb.studio.