AI-powered review responses,
approved by you
Reply AI connects to your Google Business Profile, generates thoughtful responses when new reviews arrive, and sends them to your WhatsApp for one-tap approval before posting.
Why responding to reviews matters
Most businesses ignore their Google reviews. That's a missed opportunity. Research consistently shows that responding to reviews directly impacts your bottom line.
Boosts local SEO rankings
Google's algorithm considers review response rate as a ranking factor. Businesses that reply to reviews consistently appear higher in local search results and Google Maps, meaning more customers find you first.
Increases revenue
According to Harvard Business School research, a one-star increase in your Yelp/Google rating can lead to a 5–9% increase in revenue. Responding to reviews drives that rating upward over time.
Builds customer trust
89% of consumers read businesses' responses to reviews. When future customers see you engage thoughtfully, it signals that you care — and that builds confidence before they ever walk through your door.
Controls the narrative on negatives
Negative reviews happen to every business. An empathetic, professional reply shows potential customers how you handle problems — often turning a negative into a positive impression.
Improves customer retention
Customers who receive a response to their review are more likely to update their rating, return for repeat business, and recommend you to others. A simple "thank you" goes a long way.
Gives you competitive advantage
Most local businesses don't respond to reviews at all. By consistently replying, you immediately stand out from competitors and signal an active, customer-focused business.
of consumers read review responses before choosing a business
higher average rating for businesses that respond to all reviews
revenue increase linked to each one-star rating improvement
How Reply AI works, step by step
Connect your Google Business Profile
Sign up, then authorise Reply AI to access your Google Business Profile with one click. Select which locations you want to monitor — we support multi-location businesses out of the box. Your credentials are encrypted at rest using AES-256.
- One-click Google OAuth
- Multi-location support
- AES-256 token encryption
A new review comes in
When someone leaves a review on Google, we receive a real-time push notification via Google Pub/Sub — no polling, no delays. The review is stored in your dashboard immediately.
- Real-time push notifications
- Works for all star ratings
- Instant dashboard sync
AI generates a personalised response
Using the business context you provide (your description, tone preference, and special instructions), GPT-4o crafts a response that matches your brand voice and addresses the specific points raised in the review.
- GPT-4o powered
- Matches your brand tone
- Context-aware responses
Review it on WhatsApp
You receive a WhatsApp message with the original review and the AI-drafted response. Three buttons let you act instantly: approve it, request a new draft, or ignore it. You can also type your own custom reply directly in the chat.
- One-tap approve / retry / ignore
- Write custom replies in chat
- No app or dashboard needed
Your reply gets posted to Google
Once you approve the response, it's posted directly to your Google Business listing as an owner reply. Nothing goes live without your explicit approval — you're always in control.
- Posted via official Google API
- Nothing posted without approval
- Full audit trail in dashboard
Track everything from your dashboard
Every review, every response, and every action is tracked in yourReply AI dashboard. Filter by location, rating, or status. See your response rate improve over time and never lose track of a review again.
- Full review history
- Filter and search
- Response rate tracking
Ready to start responding?
Set up takes under two minutes. Connect your Google account, set your tone, and let AI handle the rest.
Create your account